Change of mind:
Unfortunately Skin & Bare It is unable to accomodate refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. You can schedule an online consultation here
In the rare case you receive products which are damaged or incorrect, we will issue a full refund or replacement free of charge. You must notify us within 72 hours after receipt of the goods for a refund or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively a receipt provided with proof of purchase.
If you believe you have had an allergic reaction to a Product you have purchased from our website please contact us within 14 days of receiving your order. Please send an email with your order number and several photos and descriptions documenting your reaction to firstname.lastname@example.org. A reaction form will be sent for you to fill out. In order to process an allergy return, a photo of the reaction must be provided and the product must be at least 70% full in order for the return to be processed. All products you believe you are reacting to need to be returned to our warehouse.
We cannot process an allergy return without photos of the reaction. If this cannot be provided, we are unfortunately unable to accept any returns.
Skin & Bare It is unable to cover postage costs associated with reaction returns.
Please bare in mind that many times what people think is a reaction can sometimes be an initial immune response in the skin. Other times it can simply be a compromised skin barrier. You may need time to properly adjust or you may need to repair your skin barrier using other more targeted products before using the product you are currently experiencing issues with. This is always why I recommend scheduling a consultation ( here ) if you are struggling with specific issues and allowing us to properly support you through this process. Looking for more information on your barrier and how to properly support it? Check out our Blog Post: