Refund policy
Please note that all returned products are subject to a 10% restocking fee to cover our expenses as a small business. We appreciate your understanding.
Change of mind:
Unfortunately Skin & Bare It is unable to accommodate refunds or exchanges for change of mind or incorrect product purchases. We recommend receiving a consult prior to placing an order. You can schedule an online consultation here
Damaged/Incorrect Products:
In the rare case you receive products which are damaged or incorrect, we will issue a full refund or replacement free of charge. You must notify us within 72 hours after receipt of the goods for a refund or replacement. Photos are required of the damaged goods and incorrect item before we can proceed. Please keep all packing materials of the parcel. A prepaid shipping label will be provided for returning the products, alternatively a receipt provided with proof of purchase.
Reactions:
If you believe you have had an allergic reaction to a Product you have purchased from our website please contact us within 18 days of receiving your order. Please send an email with your order number and several photos and descriptions documenting your reaction to dru@bareyourskin.com. In order to process an allergy return, a photo of the reaction must be provided and the product must be at least 70% full in order for the return to be processed.
We cannot process an allergy return without photos of the reaction. If this cannot be provided, we are unfortunately unable to accept any returns.
Skin & Bare It is unable to cover postage costs associated with reaction returns. All products you believe you are reacting to need to be returned to our warehouse.
We will need to assess the alleged allergy and identify the causes to ensure that this is in fact an allergy. Please know that this is as much for your benefit as it is ours. As professionals we like to identify potential triggers and issues so that we can apply that knowledge when working with and supporting our many clients through the healing of their skin.
Unfortunately if you developed a reaction due to an incorrect selection of product without proper guidance through the many resources offered by working with Skin & Bare It you may not be eligible for a refund. We strongly recommend seeking guidance when trying new products.
Please keep in mind that many times what people think is a reaction is very often an initial immune response in the skin. Other times it can simply be a compromised skin barrier. You may need time to properly adjust or you may need to repair your skin barrier using other more targeted products before using the product you are currently experiencing issues with.
At Skin & Bare It we work closely with clients to prevent this sort of thing by keeping clients' skin well monitored and through controlled gradual use of specific supportive products. This is always why I recommend scheduling a consultation ( here ) if you are struggling with specific issues and allowing us to properly support you through this process. It is difficult for us to assess your actual issues and assist you with returns at our own expense when the benefits of this support are not utilized.
Looking for more information on your barrier and how to properly support it? Check out our Blog Post: